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At Kenza’s Pro, we maintain the highest standards of quality and hygiene for professional lash and brow products. Therefore, the following return conditions apply.

Due to hygiene reasons, opened or used products cannot be returned. Unopened and unused products may be returned within 14 days of delivery.

To request a return, please contact us within 14 days at info@kenzaprofessional.com, including your order number and the reason for your return. Once approved, you will receive further return instructions.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. In such cases, we will cover the return shipping costs.

Please note that the original shipping costs are non-refundable, as these costs are incurred once your order has been dispatched.

After we receive your returned item, please allow up to 7 days for our team to inspect and process the return. Once the return has been approved, the refund will be issued within 5 business days to the original payment method.

Please note that starter kits, opened lotions, tints, bleach, and other hygiene-sensitive products cannot be returned.